June 21, 2018 By Enock Balakasi
FDH bank, a subsidiary of FDH Financial Holdings Limited has opened service centre at lakeshore district of Salima as part of efforts to improve service delivery and enhance financial inclusion. is expected to reach out to more customers.
Before the centre opened, the bank was operating from a post office as Malawi Savings Bank (MSB).
Speaking during the official lauch on Wednesday, FDH Bank Deputy Managing Director William Mpinganjira said the bank remains committed to improve customer services as it has so far moved 4 branhes from old post offices to new state of the art premises.
“As you know Salima is one of the growing districts in the country, we thought it is wise to construct the building in order to accommodate our clients efficiently unlike in the past when we used to offer our services within the premises of Post offices where our customers would complain of space that was allocated for the bank operations,” he said.
He said since rebranding from Malawi Savings Bank to FDH Bank customer base has grown significantly from 80,000 customers to over 300,000 active customers.
“So the acquisition and rebranding as well as growth strategy that we have is helping us alot to continue growing,” said Mpinganjira.
He further said the FDH cashless digital platform is the best in the country and can be used by everyone, regardless of having an FDH Bank account or not.
The bank has invested K120 million of construct the modern facility
Director for Bank Supervision in the Reserve Bank of Malawi, Fundi Mzama and also guest of honor at the event commended FDH Bank for opening the Branch saying this would help to foster good competition on the market among financial institutions.
“When we are talking of good services, it means banks should satisfy their customers by giving them they need. Having many financial institutions on the market enables customers to have wider choices, in this way quality of services is usually assured that is if the bank wants to maintain its customers,” he said.
FDH Bank went on to donate a cheque amounting to K 2 Million to Salima District Hospital.
The bank also donated a cheque of K400,000 to Ndimoyo Palliative Health Care in district as part of its social corporate responsibility.
The bank has the largest footprint in the country boasting 53 branches and over 90 ATMS across the country.